Author: Nicole Lee

15 Stats That Demonstrate Why Your Digital Transformation Efforts Are Failing—And How To Fix Them

Digital transformation is one of the most popular business trends. Research shows that two-thirds of Global 2000 companies will, by the end of 2017, have placed digital transformation at the core of t ...

20 Apps You Can Use To Automate Your Work

A comprehensive suite of business apps has become an essential toolkit for any digital-first organization. According to an IDC survey, nearly one-third of the worldwide enterprise application market w ...

Five Fortune 500 Companies Leading Digital Transformation

On a fundamental level, digital transformation is a full-scale commitment to continuous business innovation. It starts with the right leadership, a forward-thinking mindset, and a  bottom-up cultural ...

What Role Will CRMs Play in the Future of Work?

Technology is the basis of the future of work. Nowhere is this truer than in Customer Relationship Management (CRM), a term referring to technologies that manage customer interactions and data through ...

5 Unique, Must-Attend Dreamforce 2017 Parties

There’s no shortage of parties during Dreamforce and it can be difficult to decide which ones you want to attend. To help you decide, we’ve rounded up a few of the most unique parties. From bacon ...

How Salesforce Ohana Became One of the Strongest Case Studies for Effective Community Building

If you’ve visited San Francisco recently, chances are you’ve seen a glassy new skyscraper rising above the city. At 61 stories tall, the almost-finished Salesforce Tower will soon be the second-ta ...

How Even the Leanest Nonprofit Can Achieve Digital Transformation

In 2016, charity: water—a nonprofit dedicated to increasing access to clean water around the world—tried a new fundraising tactic. The organization launched Walk with Yeshi, an immersive chatbot e ...

The Ultimate Guide To Optimizing Your NPS

Many businesses put customer growth and acquisition as the first thing on their agenda. But studies show that customer retention is equally—if not more—important. Happy customers are more likely t ...

Do Chat Apps Really Make You More Productive?

The pursuit of being productive is a never-ending journey. From adopting open-office floor plans to using friendly bots, business leaders have resorted to some truly innovative ideas to drive collabor ...

10 More Bots for Slack You Need In Your Life

It’s been two years since we rounded up the best bots in the Slack universe. Since then, developers have created an exponential number of new bots. Most of them will boost your productivity, while ...

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