Author: Hannah Herman

How One Successful Consultancy Leverages Workato in a Robust ITSM Toolchain

In the world of consulting, Praecipio Consulting has quickly made a name for itself. Specializing in the Atlassian suite of products — including JIRA — they consult on Agile SDLC, DevOps, ITSM, a ...

How to Build A Slack Bot with No Code

Slack bots are useful for both work and play, but they can be incredibly rigid in the tasks they can perform and how they perform them. That’s why people often want to build their own bot. Just a ye ...

How Atlas Identity Created Workato’s Powerful New Okta Connector

We recently partnered with Okta and Atlas Identity to deliver a no-code platform for automated Identity and Access Management (IAM) workflows. Our new Okta connector is particularly exciting, because ...

The Future of Customer Service: Can Bots Actually Work?

Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbots can play an ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

Why This Green Company Replaced 100K Lines of Custom Salesforce Code with Workato

Founded in 2000, Securis is an electronics recycling and data security company. It offers services to businesses of all sizes, as well as government contractors, looking to get rid of obsolete techno ...

How Tides Canada Future-Proofed Their Organization with NetSuite and Salesforce Integration

Tides Canada is a recognized national leader in social change philanthropy. The organization has supported over 2,500 initiatives; notable work includes conservation of West Coast marine and wildl ...

How MailChimp And Droga5 Created The Year’s Weirdest Ad Campaign

  In the past 8 years, MailChimp, an email automation platform, has gone from SMB darling to mainstream royalty. How? By creating the year’s weirdest campaign: “Did You Mean MailChimp? ...

From a Garage to the Cloud: The History of Google Suite

  If you’ve been in the tech world for any amount of time, you probably know Google’s story by heart. Founded by Stanford Ph.D. students Larry Page and Sergey Brin in 1998, Google’s inno ...

6 Google Suite Integrations That Will Make Your Work Day Easier

If you’re like many people, you probably use Google Suite (G Suite) every day. Whether you’re sharing files, analyzing spreadsheets, or scheduling your hectic life, G Suite’s cloud-based model ...

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