Author: Hannah Herman

10 Questions to Ask Yourself Before Creating an Industry Survey

Industry surveys—surveys of a particular field—are a valuable tool for any enterprise. They can help you gain insight into your field, hone your product to meet customer needs, and identify em ...

How To Create Awesome Slack Approval Workflows – No Code

One of the most frustrating aspects of anyone’s job is asking for—or giving—approval. Whether you’re trying to schedule a vacation or offer a discount to a customer, submitting a request o ...

How Eustace Consulting Replaced Salesforce Chatter with Workbot for Slack for Personalized Notifications

Boston-based Eustace Consulting specializes in helping businesses implement Salesforce and Hubspot. As Salesforce experts, the firm’s team knows exactly how the CRM can make business better. And ...

Are Chat Apps Like Slack the Future of Work? Absolutely.

“Most people don’t know this, but messaging apps are growing faster than social networks.” — Matt Schlicht, Founder & Editor, Chatbots Magazine A year ago, I couldn’t picture myself w ...

How Intelligent Integration and AI Help HCSS Revolutionize the Construction Industry

  HCSS is a leading software company for the construction industry. The company offers solutions for estimation and bidding, time card and job analysis, dispatching and scheduling, equipme ...

How One Successful Consultancy Leverages Workato in a Robust ITSM Toolchain

  In the world of consulting, Praecipio Consulting has quickly made a name for itself. Specializing in the Atlassian suite of products — including JIRA — they consult on Agile SDLC, D ...

How to Build A Slack Bot with No Code

Slack bots are useful for both work and play, but they can be incredibly rigid in the tasks they can perform and how they perform them. That’s why people often want to build their own bot. Just a ye ...

How Atlas Identity Created Workato’s Powerful New Okta Connector

  We recently partnered with Okta and Atlas Identity to deliver a no-code platform for automated Identity and Access Management (IAM) workflows. Our new Okta connector is particularly exci ...

The Future of Customer Service: Can Bots Actually Work?

  Bots have become an omnipresent part of daily life. From ordering tacos to raising support for charities, they help us live more productively. Beyond their personal applications, chatbot ...

The Future of Customer Service: Evolving Your Help Desk to Support A Better Customer Journey

  When something goes wrong and you need customer support, what's the first thing you do? It's safe to say that the majority of people will try to find the answer to their problem on the i ...

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