Customer Success: How App Integration Accelerates Positive Social Impact

We often hear small and large success stories from our customers and users.  They range from being able to sync accounting with payroll software all the way to automating hundreds of hours of work across an organization.  Our “Customer Success” series will showcase these stories to illustrate the value Workato integration can bring to various functions at any kind of organization.

This story is from Embrace Grace, a nonprofit organization working to equip churches with the resource needed to assist young women with unplanned pregnancies.  We’re pleased to have the chance to interview speak with Salina Duffy, co-founder and Chief Ministry Officer.

Workato: What has Workato meant to Embrace Grace?

Salina: It’s saved us a lot of time of double work.  We use Salesforce, MailChimp, and QuickBooks.  Between those three, there was a lot of work we had to do in between to make everything work.  Now, we’ve been able to get rid of that work and focus on our actual mission, growing partnerships with new ministries.

Workato: What made you select Workato compared to other integration options?

Salina: It didn’t seem like other options were as customizable as Workato.  We’ve customized Salesforce a lot and we needed a tool that would support customized fields for us.  Workato seemed to be the only one with the right kind of functionality.

Workato: How do you measure the value of Workato besides time saved?

Salina: Workato’s given us more energy to grow the organization and the mission.  The mundane parts don’t get in the way anymore.  We can also focus more time and attention on fundraising with donors so that we can finance our growth.  Workato’s helped us streamline our operations and become more efficient.

Read more about how Workato helps Embrace Grace streamline internal business operations and provide leverage the team.